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Brother Printer Label Error: ERROR_WRONG_LABEL

Currently, SmartLobby supports only two types of labels:

  • W62: This is a black continuous 62mm wide label.
  • W62RB: This is a continuous red/black color, 62mm wide label.

When you encounter the error ERROR_WRONG_LABEL, it means that the label installed in the printer does not match the one currently selected on the SmartLobby cloud admin dashboard. To fix this issue:

  1. Log onto the admin dashboard and navigate to the “Printers” section.
  2. Since there are only two options, try changing the label.
  3. Save your changes.

You may need to restart the tablet or app for the changes to take effect.

Very Important Note: After you get the ERROR_WRONG_LABEL, a red light may flash on the printer, indicating that it is in error mode. The printer needs to be restarted to become operational again. Therefore, turn off the printer, then turn it back on before trying to print with SmartLobby.